Frequent Questions

If you reserve a locker online, you’ll receive it at the email address you provided at the time of booking. If you book at the store, you must provide a phone number and email address for security purposes, to which you will receive the code. EXCEPT if you provided a Spanish phone number, in which case it will be sent via SMS.

It will only be refunded if you take another larger consignment. The refund will be made to a Spanish account number or by bizum and will be made on a working day from 09:00 to 14:00.

All the objects whose possession or trafficking is illegal, request a license for its possession, are flammable, dangerous, polluting, a living being, any food or drink that is not correctly packed and closed.

Lockers Canarias has taken out an insurance policy in favor of the Users with the company Generali Seguros. In the unlikely event of an incident on the Lockers Canarias premises, the policy covers losses due to damage and/or theft up to a maximum of 300€ per locker (police report must be filed). We recommend that you do not store items exceeding this value. This insurance does not cover the loss of money, jewelry, precious stones or metals, watches, plasma screens and in general technological objects (LCD, GPS navigators, cell phones, computers, tablets), art objects, antiques, memory cards or any other media containing data or images. Please note that your travel documents, as well as personal documentation (passport, driver’s license, etc.), are kept at your own risk and responsibility.

Through the website www.lockerscanarias.com you can know our availability of lockers for the desired days.

You can rent it from 1 day to 60 days before its use. For longer periods you should contact Lockers Canarias.

The price per locker will be the price indicated on the website and on the premises at the time of hiring. The prices shown on the website include IGIC and refer to the rental of a luggage room (depending on its size) from 08:00 to 22:00 hours.

You may enter the premises and remain there as long as necessary to leave or take your belongings from your locker. You may not remain on the premises longer than strictly necessary for purposes other than resting, sleeping, talking on the phone or surfing the Internet.

For security and confidentiality reasons, it is strictly forbidden to take photographs or videos of the premises (video surveillance cameras, locking systems, store displays, etc.). In case of infringement of this rule for suspicious purposes, the police may be notified in order to safeguard the safety of all users.

No, you can’t. For cleanliness reasons, we order not to eat or drink inside the establishment.

If you have a problem with the use of the locker, you have at your disposal the Lockers Canarias customer service that you can use by sending a WhatsApp or calling +34 649 70 18 19.

Yes, as long as this modification or cancellation is made 24h in advance of the date on which the reserved service starts.

Yes, from 8 am to 22h you can access to the locker all the times you want. When you open it, you have to choose the “continue using” option.

When you go take them, you will pay for the extra days if you want to open your locker. If you spend more than 10 days since you bought the locker for only one day without noticing to Locker Canarias that your intention was to still use it, all of your belongings will be removed and kept in a garage for 30 days. After this time, you allow to throw them.

No, it is not necessary. You can make the reservation of your locker in our establishment the same day of your arrival.

Yes, of course! The establishments Lockers Canarias have security cameras and alarm systems connected to a Surveillance Center connected with the police for 24h a day. The lockers have advanced alarm systems connected to detect if someone tries to open or force them improperly.